Privacy Policy

Last Updated: April 16, 2025

Castle Island Cleaning, LLC ("CIC," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit www.castleislandcleaning.com or use our services.

Information We Collect

We may collect personal information when you contact us, request a quote, or use our cleaning services, including:

  • Contact Information: Your name, email address, phone number, service address, and any additional information you provide about your home or business.

  • Quote Request Details: Information you submit through our request-a-quote forms, such as square footage, number of bathrooms, frequency preferences, or special cleaning notes.

  • Payment Information: We do not collect or store payment information directly. All payments are processed securely through QuickBooks, which may accept payment via credit card, debit card, Venmo, or PayPal. These transactions are handled by QuickBooks and its third-party payment processors.

  • Website Usage Data: We may collect non-identifying technical data such as IP address, browser type, and pages visited, to help improve our site’s performance and user experience.

How We Use Your Information

We use the information we collect to:

  • Respond to quote requests and schedule services

  • Communicate with you about upcoming cleanings or service updates

  • Send invoices and process payments

  • Improve our website, customer experience, and internal processes

  • Maintain necessary records for service history and customer support

Information Submitted Through Quote Request Forms

When you submit a request through our website, we use the information you provide solely to create a personalized quote and coordinate services. This information is not shared with third parties for marketing purposes and is only accessible by authorized CIC team members.

Third-Party Services

We use trusted third-party platforms to manage payments and communications. All payment transactions are processed securely through QuickBooks, which may enable payment via third-party services like Venmo and PayPal. Castle Island Cleaning does not store full payment credentials and encourages users to review QuickBooks' Privacy Policy for more information.

Data Security

We take reasonable precautions to protect the information you share with us. While we use secure systems and vetted third-party tools, no method of online transmission or storage is 100% secure. You provide your information at your own risk.

Your Rights and Choices

You may request to review, update, or delete your personal information at any time by contacting us at [email protected].

Cookies and Analytics

Our website may use cookies or similar tools to track anonymous visitor behavior and improve functionality. You can disable cookies through your browser settings if you prefer not to share this data.

Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices. The latest version will always be available on our website with the effective date noted at the top.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
📧 [email protected]
🌐 www.castleislandcleaning.com