Frequently Asked Questions
General Questions
What areas do you serve?
We provide service to clients located in the Greater Boston Area. If you’re unsure if we cover your location, feel free to reach out!
Do you bring your own cleaning supplies?
Yes! We bring all necessary cleaning supplies, including a Miele HEPA-filter vacuum for superior dust and allergen removal. We exclusively use non-toxic products, ensuring a safe and healthy clean so you don’t have to worry about a thing.
Are your cleaning products safe for pets and children?
Yes! Our exclusive use of non-toxic products allows us to deliver a deep, effective clean without harsh chemicals. To ensure a safe and gentle environment for everyone, we use only a few drops of essential oils—limiting any possible sensitivities.
Do i need to be home during the cleaning?
No, you don’t need to be home, but you’re welcome to be! If you won’t be there, just let us know how we can access your space securely and any lock-up procedures.
What should I do with my pets during the cleaning?
We love pets and are happy to work around them! If your pet is comfortable with new people and the sound of vacuums, there's no need to make special arrangements. If they tend to be nervous or protective, you may want to keep them in a separate room for their comfort, but it’s completely up to you. Let us know if there’s anything we should be aware of to ensure a smooth cleaning experience.
Are YOU FULLY Insured?
Yes! We are fully insured and bonded for your peace of mind. Our team is trained to handle your home with care, and our coverage ensures protection in the rare event of any issues.
Booking & Pricing
How much do your services cost?
Pricing depends on the size of your home, the type of service you need, and any add-ons requested. Since every home is different, we provide custom quotes tailored to your specific needs. Contact us today for a personalized estimate!
How do I book a cleaning?
For new clients, we schedule appointments after providing a customized estimate based on your home and cleaning needs. To get started, complete our form, email us, or give us a call—we’ll walk you through your options, provide a quote, and find a time that works for you!
If you’re a recurring client, simply email [email protected] or give us a call to schedule your next cleaning.
What happens after I book my first cleaning?
Once you've scheduled your first cleaning, we’ll send you a confirmation email with the date and time of your appointment. Your dedicated cleaning professional(s) will arrive as scheduled, fully equipped with all necessary non-toxic products and high-quality cleaning tools—so there’s nothing you need to provide. You’re welcome to stay home or step out while we clean—whichever is most convenient for you. If you won’t be home, just let us know how we can securely access your space and any lock-up procedures.
How many cleaners will be in my home?
We prefer to send one cleaner whenever possible. This approach allows us to provide a personalized cleaning experience and build long-term relationships with our clients. However, depending on the square footage of your home and the scope of the cleaning, we may send two cleaners to ensure efficiency and thorough service.
Am I required to tip my cleaning technician(s)?
Gratuities are not required, but are very much appreciated. 100% of tips go directly to the cleaners working in your home. Tips can be received electronically on your invoice or in person with cash.
What if I need to reschedule or cancel my appointment?
We understand that plans change. Please provide at least 48 hours' notice if you need to cancel or reschedule to avoid a cancellation fee. Cancellations made with less than 24 hours' notice will incur a $150 fee. If you need to make changes to your appointment, please reach out as soon as possible—we’re happy to accommodate when we can.
Still Have Questions?
We’re happy to help! Reach out to us at info@castleislandcleaning, and we’ll get back to you as soon as possible.