Frequently Asked Questions

What locations do you serve?

We provide service to clients located in the Greater Boston area.

Are YOU FULLY Insured? 

Yes, we are fully insured and bonded.

How much do your services cost?

All of our rates are customized based on a variety of factors. Our price quotes depend on a combination of home size, special requests, frequency of cleanings and more. 

What is the process after I book my first cleaning?

Once you've scheduled your first cleaning, your cleaning technician(s) will arrive at your home on the specified date and time. They will bring all equipment and products necessary for the cleaning and you will not need to provide any additional items. You are welcome to remain at home or leave as they clean.

How many cleaners will be in my home?

We prefer to send one cleaner. We have found this the best way to build long-term relationships with our clients as it allows us to serve you with the most personalized cleaning plan. Depending on the square footage of your home, we may send two.

I have pets, what should I do with them during the cleaning service?

All of our cleaners are comfortable with pets and can easily work around them. We are happy to accommodate to whatever is best for you and your pets.

Am I required to tip my cleaning technician(s)?

Gratuities are not required, but are very much appreciated. 100% of tips go directly to the cleaners working in your home. Tips can be received electronically on your invoice or in person with cash. 

What is your cancellation policy?

We have a 48-hour cancellation policy. If you are no longer able to accommodate your cleaning on your scheduled date, please contact us as soon as possible. Any cleaning cancelled or rescheduled with less than 24 hours’ notice will incur a $150 fee. 

How do I provide feedback on my cleanings?

Please give us a call at (617) 752-4716 or email [email protected].